FAQ
What is Namdhari? Namdhari is India’s only ecommerce which grows fresh produce in our own farms with Global GAP certified protocols & export certified pack house located at Bidadi. With the strong background of the quality produce, we bring the same at your door steps with complete cold chain operations. You can order your daily needs like fruits & vegetables, grocery, household needs & personal care products through our mobile app & on our website.
What kind of products do you sell?
You can choose from over various categories such as grocery, bakery, fruits & vegetables, beverages, personal care products, baby care products. We have one list of healthy products which has been further classified as Low Sugar, High Proteins, High Fiber etc under “STAY HEALTY” which makes you simple to choose healthy items & much more.
What is the minimum order value?
There is no minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.
Normal Delivery for bill value less than Rs.999 we charge Rs.30 per order and free delivery if the bill value cross Rs. 999.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.
Can I track the status of my order?
Yes, you can track the status of your order through our Customer Care and also you will be receiving the updates to SMS on the status of the order.
How can I make changes to my order before and after confirmation?
You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app and this will be soon released on web as well.
Payments/Refund related queries
How can I make payments at Namdharifresh.com?
Namdharifresh.com accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, and all Wallet partners. Cash on delivery (COD).
When will I get my cash back?
If your transaction is eligible for a cash back, you will receive it within 48 hours of delivery, in your respective external Wallet. For more queries you can contact our customer care No.8010899899 & mail us on [email protected]
Cancellation & Returns
How can I cancel my order?
Namdhari’s provides easy and hassle free cancellation with transparency. You can cancel your order via the app or web before it is dispatched.
What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint to our customer care No 8010899899 or mail us on [email protected] within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
Can I reschedule my order?
Yes, you can do this by calling our customer care No 8010899899. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.
What if I have any complaint regarding my order?
You can use the “Contact Us” section on the app/web or customer care No 8010899899 or mail us on [email protected]
Placing an order
How can I be sure the fruits and vegetables I order are of good quality?
Our fruits and vegetables mostly are grown by us in our farms and we follow Global GAP certified process to meet the export quality produce. We pack under approved pack house at Bidadi. Do let us know within 24 Hours for any quires, if you’re not happy with the quality of product received please reach our customer care.
How will I know if any item in my order is unavailable?
You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Is it safe to use my debit/credit card to shop on Namdharifresh.com?
Yes, it is. All transactions on Namdharifresh.com are completed via secure payment gateways which are SSI compliant. We do not store your card details at any given time.
Can I schedule an order to my convenience?
Sure. At the checkout page, you can select a delivery slot of your choice
Delivery related queries
Do you charge for delivery?
Normal Delivery for bill value less than Rs.999 we charge Rs.30 per order and free delivery if the bill value cross Rs. 999.
Can I change the delivery address of my order?
Yes, you can change the address before you complete the order.
What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
FOR ANY FURTHER QURIES PLEASE CONTACT OUR CUSTOMER CARE DESK BETWEEN (6am TO 10pm)
Contact No. 8010899899
Mail us: [email protected]